TECNO Mobile activated Measures to Protect customers & employees Against COVID-19

“Carlcare Service Center” are now providing deliver service to who is not able to visit customer service centers

TECNO Mobile the Global premier mobile phone brand under Transsion holdings has implemented a series of measures to ensure the safety and well-being of its customers & employees

 During these hard times with COVID-19, the Technology is more important than ever to help people stay connected, especially in communities that have enforced quarantine. 

Mr. Kalowes David “Brand manager” Confirmed that TECNO Service Centers – “Carlcare” still opening & providing supports to our customers, in the meanwhile we make several actions to prevent infections. Our employees are fully supplied with sanitary products and we are keen to keep our stores and centers clean

In addition, Mr. Kalowes David said: For our front-line employees, TECNO has instructed them to keep a safe distance during dealing with customers

Even during the COVID-19 crisis, our customer service centers – “Carlcare” are still in operation in order to provide in time service for our customers

Moreover, for higher quality and efficiency service of after sales, “Carlcare” Service centers are now providing deliver service to who is not able to visit our customer service center

TECNO owned 10 service centers, 11 authorized service points, 112 collection points, 168 employees & working hours start from 10:00 to 16:30 from Sunday to Thursday. You can find more details here: https://www.carlcare.com/eg2

Also, TECNO Egypt has initiates internal policies to ensure our Egyptian staff remain safe and healthy, such as check-in in Company System with daily temperature and allows employees working from home to reduce infection chances

We will keep monitoring the development of the COVID-19 situation in Egypt closely to ensure the health and safety of our employees and customers